Privacy Policy

Last updated: Feb 2026

This Privacy Policy explains how RO Interiors (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

RO Interiors is a sole trader business based in New South Wales, Australia, providing interior design consulting services. We are committed to protecting your privacy and handling your personal information responsibly and transparently.

1. Personal information we collect

We may collect personal information including, but not limited to:

Name
Email address
Phone number
Residential address
Photographs and images of your home or spaces
Information about your home, design preferences, and household occupants
Payment and billing information
Any other information you voluntarily provide to us

2. How we collect personal information

We collect personal information when you:

Submit an enquiry or contact form on our website
Engage our interior design consulting services
Upload images, documents, or other materials
Make a payment
Communicate with us by email, phone, or other means
Leave comments on our website

3. Why we collect your personal information

We collect and use personal information for purposes including:

Responding to enquiries and providing interior design services
Preparing proposals, designs, and recommendations
Communicating with you about your project
Processing payments and invoices
Improving our services and website
Meeting legal, accounting, and regulatory obligations

We only collect personal information that is reasonably necessary to operate our business.

4. Payments and third-party service providers

Payments made through our website will be processed via a third-party payment gateway. RO Interiors does not store full credit card details.

Third-party service providers may collect and process personal information in accordance with their own privacy policies. We recommend reviewing those policies before submitting payment information.

We may also use trusted third-party providers for services such as website hosting, email, or IT support. Reasonable steps are taken to ensure these providers handle personal information securely.

5. Disclosure of personal information

We do not sell, rent, or trade personal information.

We may disclose personal information to:

Third-party service providers who assist in delivering our services
Professional advisers such as accountants or legal advisers
Government or regulatory authorities where required by law

6. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or in hard copy form and is accessible only to authorised persons.

7. Accessing or correcting your personal information

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate, out of date, or incomplete.

Requests can be made using the contact details below. We will respond within a reasonable timeframe.

8. Comments and user-generated content

If you choose to leave comments on our website, the information you provide may be publicly visible. Please avoid sharing sensitive personal information in comments.

9. Cookies

Our website may use cookies or similar technologies to improve functionality and user experience. Cookies do not personally identify you.

You can manage or disable cookies through your browser settings.

10. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

11. Contact details

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact:

RO Interiors
Email: anna@rointeriors.com.au
Location: New South Wales, Australia